Last Updated: October 2026
Pandora Resorts (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, pandoraresorts.in.
This Privacy Policy explains what information we may collect, how we use it, and how we protect it.
1. Information We Collect
When you use our website or contact us, we may collect information such as:
- Name
- Phone number
- Email address
- Booking or stay-related information
- Enquiries and messages submitted through our website
- Any other information you voluntarily provide to us
We may also automatically collect basic technical information such as browser type, device information, IP address and website usage data through cookies and analytics tools.
2. How We Use Your Information
We may use the information collected to:
- Respond to your enquiries and requests
- Check availability and assist with bookings
- Communicate with you regarding your stay
- Provide customer support
- Improve our website and services
- Understand website usage and improve user experience
- Send relevant information or updates when appropriate
We do not sell or rent your personal information to third parties.
3. WhatsApp and Phone Communication
Our website may provide links to contact Pandora Resorts through phone calls or WhatsApp.
When you choose to contact us through these services, your communication is subject to the privacy policies and terms of the respective service providers.
4. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and provide a better user experience.
Cookies may also be used by third-party services such as analytics, advertising or embedded content providers.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Analytics and Third-Party Services
We may use third-party services such as Google Analytics, Google Maps, Meta services or other website tools to understand website traffic, provide maps and improve our services.
These third-party services may collect information according to their own privacy policies.
Our website may also contain links to external websites and social media platforms, including Instagram, WhatsApp and other services. We are not responsible for the privacy practices of external websites.
6. Google Maps
Our website may display Google Maps to help visitors locate our properties.
When you view an embedded Google Map, Google may collect information according to its own privacy policy and terms.
7. Data Security
We take reasonable measures to protect the personal information provided to us against unauthorized access, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing bookings and complying with applicable legal or business requirements.
9. Children’s Privacy
Our website is not specifically directed at children, and we do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
10. Your Privacy Choices
You may contact us if you want to:
- Ask what personal information we may hold about you
- Request correction of inaccurate information
- Ask us to delete information where applicable
- Withdraw consent for certain communications
Some information may need to be retained where required for legal, accounting or legitimate business purposes.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality or applicable requirements.
Any updates will be published on this page with a revised “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Pandora Resort Kudayathoor
Near SH33, Saramkuthi,
Kudayathoor, Idukki, Kerala – 685590
Phone / WhatsApp: +91 87144 98999
Email: stayatpandora@gmail.com